Terms of Use

These Terms of Use (the “Terms”) govern your access to and use of the OpenI Hub platform operated by OpenI Partners LLP (“OpenI”, “we”, or “us”), including the website at openi.ai and all associated subdomains, APIs, and services (together, the “Platform”).

By creating an account, signing in, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Platform.

You must be at least 18 years old to register an account. By registering, you represent that you have the legal capacity to enter into a binding agreement and that any organisation you register on behalf of has authorised you to do so.

You are responsible for keeping your login credentials and any multi-factor authentication device secure. You must not share your account or impersonate another person, organisation, or persona. We may suspend or terminate accounts that we have reason to believe are inauthentic, fraudulent, or in breach of these Terms.

The Platform supports holding multiple roles (e.g. Investor and Mentor) on a single account. You may add or remove roles via your dashboard settings; each role is governed equally by these Terms.

You agree NOT to:

• upload or transmit unlawful, infringing, defamatory, harassing, or harmful content;
• misrepresent your identity, affiliation, or the status of any startup, deal, or relationship;
• attempt unauthorised access to any account, system, or data;
• use automated tools to scrape, copy, or harvest Platform data, including the startup directory, beyond your subscription tier’s limits;
• introduce viruses, malware, or other malicious code;
• resell or sublicense Platform access without our written consent;
• violate any applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

The Platform contains imported startup profiles (the “Imported Profiles”) compiled from public sources. Founders and authorised representatives may claim an Imported Profile by submitting verification evidence. Claim approval is at our discretion based on the evidence provided. False claims may result in account suspension and may attract civil or criminal liability.

You retain ownership of content you submit (profile data, challenge posts, applications, evaluations, messages, and similar). You grant OpenI a worldwide, royalty-free, non-exclusive licence to host, display, reproduce, and distribute that content for the purpose of operating and improving the Platform. You represent that you have all rights necessary to grant this licence.

We may remove content that we determine, in our reasonable judgement, breaches these Terms. We do not pre-screen content and accept no responsibility for user-generated content beyond what is required by applicable law.

Some features require a paid subscription. Plans are offered per role (e.g. Mentor Pro, Investor Pro). Pricing displayed at checkout is the price you pay; taxes are added where applicable. Subscriptions auto-renew at the end of each billing period unless cancelled.

Payments are processed by Razorpay or other PCI-compliant providers. We do not store full payment-card details on our servers.

Refunds are at our discretion and considered case-by-case. Subscription fees for the current period are generally non-refundable. To request a refund, email info@openi.ai within 14 days of the charge.

The Platform, including its design, code, trademarks, AI models, scoring frameworks (including the 8-Vector Evaluation Framework), and recommendation algorithms, is owned by or licensed to OpenI Partners LLP. Your subscription grants a limited, revocable, non-exclusive, non-transferable right to use the Platform per these Terms; no other rights are granted by implication.

AI-generated recommendations, evaluations, and narrations are provided for informational purposes only. They are not investment advice, legal advice, or fiduciary recommendations. You are solely responsible for your investment, partnership, and business decisions. OpenI is not liable for outcomes arising from reliance on any recommendation.

The Platform integrates with third-party services (e.g. payment processors, email providers, analytics, video meeting tools). Your use of those services is governed by the respective third party’s terms; OpenI is not responsible for their availability, accuracy, or conduct.

We may suspend, restrict, or terminate your access at any time, with or without notice, if we reasonably believe you have breached these Terms, applicable law, or a third party’s rights. You may close your account at any time; certain data (including financial records and audit logs) may be retained as required by law.

To the maximum extent permitted by law, OpenI’s total liability arising out of or relating to the Platform shall not exceed the greater of (a) the fees paid by you to OpenI in the 12 months preceding the claim, or (b) INR 10,000. OpenI is not liable for indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, data, or business opportunity.

You agree to indemnify and hold OpenI, its members, employees, and partners harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your content, or your misuse of the Platform.

OpenI Partners LLP is ISO/IEC 27001:2022 certified (Bureau Veritas Certificate No. IND.25.7578/IS/U). We maintain administrative, technical, and physical safeguards designed to protect Platform data. No internet service is perfectly secure; you use the Platform at your own risk.

We may revise these Terms from time to time. Material changes take effect on the date noted at the top of the page; the prior version remains available in our archives. We will notify you of material changes via email or in-app banner and may require fresh acceptance before continued use.

Neither party will be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by events beyond that party’s reasonable control, including but not limited to acts of God, natural disasters, fire, flood, earthquake, pandemic or epidemic, war, civil unrest, terrorism, government action, changes in law, labour disputes, internet or power outages, denial-of-service attacks, third-party infrastructure failures (including cloud, payment, or email providers), and unavailability of public communication networks.

The affected party will use reasonable efforts to mitigate the impact and resume performance as soon as practicable. If the force-majeure event continues for more than sixty (60) consecutive days, either party may terminate the affected services on written notice without further liability, other than for amounts already due.

If any provision of these Terms is held by a court or tribunal of competent jurisdiction to be invalid, illegal, or unenforceable in any respect, that provision will be deemed modified to the minimum extent necessary to make it enforceable, and if no such modification is possible, severed from these Terms. The remaining provisions will continue in full force and effect. Failure by OpenI to enforce any right under these Terms is not a waiver of that right.

For users who qualify as “consumers” under the Consumer Protection Act, 2019, nothing in these Terms is intended to limit or exclude any statutory rights you have that cannot lawfully be limited or excluded. In particular, the limitation of liability in Section 12 does not apply to the extent it would be unenforceable against a consumer under applicable consumer-protection legislation.

Grievances relating to consumer rights may be sent to the Grievance Officer at the contact address listed in Section 21 below. We will acknowledge such grievances within forty-eight (48) hours and aim to resolve them within thirty (30) days. Users may also seek recourse through the appropriate consumer redressal authority under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Mandatory disclosures, including the legal name of the Platform operator, registered address, contact details, and refund policy, are provided in Section 7 (Subscriptions, Payments, and Refunds) and Section 21 (Contact), and are also accessible from the Platform’s public footer.

You are responsible for compliance with all applicable export-control, re-export, and economic-sanctions laws and regulations, including those of India, the United States (including OFAC and EAR), the European Union, the United Kingdom, and the United Nations.

You represent and warrant that:

• you are not a person, entity, or government with whom dealings are restricted or prohibited by any applicable sanctions list (including but not limited to the OFAC Specially Designated Nationals list, the EU Consolidated Sanctions list, the UN Security Council Consolidated list, and any list maintained by the Government of India);
• you are not located in, organised under the laws of, or ordinarily resident in any country or region subject to comprehensive trade sanctions imposed by the Government of India, the United States, the European Union, the United Kingdom, or the United Nations;
• you will not access, use, export, or re-export the Platform, or any data obtained through it, in violation of such laws and regulations;
• you will not use the Platform to facilitate transactions involving any restricted person, entity, or jurisdiction.

We may suspend or terminate your access without notice if we have reasonable grounds to believe your use of the Platform breaches this Section, or if continued service would expose OpenI to sanctions risk. You will indemnify OpenI for any loss, claim, fine, or penalty arising from your breach of this Section.

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India. The parties will first attempt to resolve any dispute through good-faith discussions for thirty (30) days before initiating legal proceedings.

Questions about these Terms? Email info@openi.ai or write to: OpenI Partners LLP, 121 Beach Towers, P. Balu Marg, New Prabhadevi Road, Mumbai – 400 025, Maharashtra, India.